FREQUENTLY ASKED QUESTIONS (FAQS) - Highland CPR Classes

Most Frequently Asked Questions

Are we an AHA approved site?

Yes, we are an accredited American Heart Association (AHA) training site.

What should I do with my old course completion card?

If you are a provider attending a renewal course, you need your old course completion card to receive discounted rates. PDRE only accepts AHA course completion cards to be considered as a renewing provider. PDRE can evaluate your course completion cards and discard them at our office if they are ineligible. You need your old course completion card to receive discounted rates.

Do you have American Heart Association (AHA) eCards?

PDRE is fortunate to be the first in the nation to give healthcare providers with AHA eCards to be accepted at their hospital, clinic, or other healthcare institutions. Please call us if your employment does accept AHA eCards and we can contact them about the most current available acceptable AHA course completion cards.

Will I get my AHA course completion card once the classroom-based or online course is successfully completed?

Yes, the majority of the times, we can give you the course completion card after the course has ended including successful completion of the written and psychomotor skills testing. In some instances, your card will be mailed to you usually within 3-5 days of taking the course but may take up to 2 weeks. If your employer needs the course completion card right away, then we take this into account and you may either pick up your course completion card at our office or you may be eligible to receive a next day delivery of your course completion card if applicable and circumstances permits it.

What is your Cancellation Policy or “No Show” policy?

Please look at our Cancellation Policy or “No Show” Policy links located in the bottom of our webpages.

Can we get discounts on group classes?

Yes, we do give discounts to groups of 6 or more students for our classroom-based, online, or out-of-site courses. Terms and conditions can be discussed if you call our office.

Do you provide help to those who have English as their second language? Do you have Spanish instructors?

Yes, PDRE offers Spanish only courses. Please refer to our course descriptions and schedules for more information. Do not hesitate to call us anytime by phone, email, or in person as a walk-in

Is there a restriction on who can take the AHA courses?

All students are required to agree to our terms and conditions, including our waiver of liability and disclaimer policies, before the AHA courses can be attended.

Can you go to our private homes or businesses to give course?

You are welcome to set up out-of-site AHA courses if you have at least 6 students who need AHA certification(s). Please refer to our course descriptions and schedules for more information. Do not hesitate to call us anytime by phone, email, or in person as a walk-in

If you have any questions or concerns that you feel is important so that other PDRE customers can benefit from, please let us know and we can add it to our website!